Suicide Prevention Hotline

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Important Information For Connecting to the Suicide Prevention Hotline
  • The FCC has adopted 988 as a new three-digit number to be used throughout the United States (“US”) to reach the National Suicide Prevention and Mental Health Crisis Lifeline.

  • The quick dial feature is effective July 16, 2022.

  • In order for 988 to work in certain US markets where the 988 local exchange is used as part of a standard call, Windstream Enterprise has implemented mandatory 10-digit dialing for customers calling someone other than the hotline. Doing so ensures that if anyone dials 9-8-8 without the area code, they will route directly to the hotline.

  • Although 9-8-8 will be fully implemented within the United States and connect United States callers to suicide prevention services effective July 16, 2022, a three-digit number (such as 9-8-8) has not yet been implemented in Canada. As such, Canadian callers who wish to connect to suicide prevention services will need to dial the toll-free number 1-833-456-4566 for voice calls at any time, or the common short code 45645 for texts from 4 p.m. to midnight Eastern Time.