Sunpack embraces SD-WAN and hosted voice, illustrating benefits for smaller companies
Sunpack is a small yet highly successful national manufacturer of studs, bolts, nuts and gaskets, and time had taken its toll on the company’s data and voice solutions. Bandwidth capacity was no longer capable of keeping up with Windows 10 update downloads, which require up to 3 gigabytes and strained connections. Sunpack’s phone system was even more outdated, as parts were no longer available from the manufacturer and were increasingly expensive when procured from third parties.
Windstream assisted Sunpack’s IT director in implementing a budget-friendly data and voice solution consisting of Windstream SD-WAN and a far more flexible, hosted phone system – at an overall reduction in the monthly cost of data and voice services. The upgrade also came with significant flexibility. An original 20 Mbps data pipe was bumped to 50 Mbps at minimal cost, SD-WAN was added to provide additional visibility into applications, and Sunpack opted later to add hosted automated attendant to the phone system for more efficient after-hours coverage.
“Avoiding the up-front cost of a new phone system while also reducing our costs for data services was an easy choice, and flexibility going forward has delivered a real pay-off,” says
“Many of our mid-market customers have very limited internal IT resources,” says Harding. “Moving to hosted technologies removes some of the pressure on smaller IT departments, as long as they’re paired with a service provider that takes the ‘service’ part of their role very seriously. That’s how Windstream always strives to operate.”
Source: Windstream Holdings, Inc.