Windstream and BroadSoft team up to bring customized Virtual PBX to hospitality market

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Jun 20, 2016

Windstream and BroadSoft team up to bring customized Virtual PBX to hospitality market

New customized solution allows hoteliers to fully integrate and unify communication management systems
 

LITTLE ROCK, Ark. — Windstream (NASDAQ:WIN), a leading provider of advanced network communications, and BroadSoft, a global unified communication software as a service (UCaaS) leader, today announced the availability of a new customized Virtual PBX and unified communications solution for the hospitality industry. Announced at HITEC, a large hospitality technology tradeshow, the new Virtual PBX for Hospitality solution offers scalability, flexibility and simplicity on a single unified platform hosted in an enterprise-class data center and accessible through the cloud.
The hospitality industry including leading hoteliers can take advantage of Virtual PBX for Hospitality to manage simple to complex voice and data solutions that increase productivity, streamline operations and deliver best-in-class guest services. The new offering aligns with Windstream’s commitment to deliver customized solutions and includes:

•    A complete unified communications solution with built-in integration to the hotel management system
•    Data network, equipment, installation, maintenance, support and ongoing updates    

“Through a collaborative effort with Windstream, we have developed a solution specifically for the hospitality industry that provides hotel customers with a clear and simple migration path from legacy premise PBX technologies to cloud unified communications,” said Ron Tarro, vice president of hospitality solutions at BroadSoft. “Windstream’s hoteliers can now embed voice, video, messaging, presence, and collaboration, all from a single cloud platform, into their hotel processes and guest services, including their hotel management systems. Hoteliers can now apply these unified technologies to rethink their guest experiences and to improve hotel staff productivity without complex premise technology implementation and integration projects.”

New features of the Windstream Virtual PBX directly address the growing needs of the hospitality industry by providing:

•    A simplified carrier grade installation and cutover experience
•    Increased flexibility to expand and grow to meet the needs of the property
•    Elimination of the need for multi-vendor support
•    Proactive identification and remediation of issues before they become apparent to guests
•    Prompt answers and resolutions to guest and staff inquiries
•    Real-time trend analysis and quarterly business review capabilities
 
“Leveraging the more than 25 years of experience of our dedicated hospitality team enabled us to develop a customizable solution that fundamentally transforms the way hoteliers manage their communications needs,” said Joseph Harding, executive vice president and chief marketing officer for Windstream Enterprise. “The Windstream Virtual PBX for Hospitality represents the traditional PBX service reimagined to meet the specific needs of the hospitality industry. By analyzing the user interface and understanding the ever-changing needs of the hotelier customer, the team developed a smarter cloud-based platform that gives hoteliers constant control and monitoring capabilities, reliable connectivity and fully customizable communications.”

For more information on Windstream and its Virtual PBX services, visit our newsroom and follow us on Twitter at @WindstreamBiz.

About Windstream
Windstream Holdings, Inc. (NASDAQ:WIN), a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 125,000 miles. Additional information is available at windstream.com.

About BroadSoft
BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private branch exchanges, video calling, text messaging, contact centers, enterprise messaging and converged mobile and fixed-line services.

For additional information, visit www.BroadSoft.com.

Windstream Contact:                                        BroadSoft Contact:
Wendy Wiedenbeck, 720-529-7648                    Kristen E. Wallace, 240-720-0648 wendy.wiedenbeck@windstream.com                 kwallace@broadsoft.com


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